Refund Policy

RETURN, REFUND AND CANCELLATION POLICY
(THIS IS APPLICABLE ONLY TO THE RETURNABLE CATEGORY PRODUCTS)
Customer care and satisfaction is one of the main pillars of Granny’s, and to ensure the same we have reasonable return, refund and cancellation policy in place, as you can find below.

Return/Refund
When can I return products?
(a) A product can be returned if delivered with any damage or defect.
(b) A product delivered wrongfully, or with a genuine quality/manufacturing defect, provided the damage is established. A full refund or re-delivery may also be done.
Kindly note that a refund will not be made if the wrong or incomplete delivery address was provided, or in case of failed delivery attempts, or where you refused to accept delivery without any reasonable cause.
(c) Product delivered is different from the order made.
(d) Product delivered is different in appearance from product shows on the product page. Please note that while we make it a priority to bring out the colours and appearance as realistically as possible, it is impossible to deliver absolutely identical products.
(e) Request to return is made within the stipulated time period.
(f) Product has not been worn, washed, or soiled.
(g) Product is not consumable such as food, beverages, bath and beauty products.
(h) Product is not custom made.

How do I return products?
(a) Ensure that product is in its original condition in which they were received, along with bills, tags, labels, etc.
(b) Ensure that the brand packaging in intact.
(c) Initiate refund request on the app or website.

How do I get a replacement?
(a) You may opt to replace the product after return, subject to availability.
(b) While payment will be automatically adjusted, any replacement request is treated as a fresh order and will follow the same procedure of processing, packaging, and delivery.

Cancellation
When can I cancel an order?
(a) An order may be cancelled within the stipulated time period and not after, that is within 24 hours. On a valid cancellation, full refund will be made.
(b) If a cancellation request is made before the product is shipped, full or partial refund may be made.
(c) Cancellation request cannot be made after a product has been shipped.

Important to note.
We do our best to ensure convenience and protection to both our customers and our sellers. In order to meet our business, legal and contractual obligations., we have to put certain necessary safety nets in place.
The above-mentioned terms are general and return, refunds or cancellations may vary from brand to brand or seller to seller. In such a case, the policy will be governed by the guidelines specific to the product or brand, which you can see alongside the product.
To raise a dispute, please email at hello@grannys.store with name of the product and the order ID along with a detailed description of the nature of the concern. We request you to raise the dispute within 2 days of receipt of the product. Disputes registered after 2 days of delivery shall be entertained at the sole discretion of the seller of the product, in which case kindly send back the product in question within the stipulated time period.

SHIPPING POLICY

Currently, we deliver to Delhi/NCR, also extending to –
(a) Noida, Noida Extension, and Greater Noida
(b) Ghaziabad
(c) Faridabad
(d) Gurugram
Check if we deliver to you – (enter pin code). Or contact us on (9773557266).
All products are shipped directly by the seller. Some products are made to order. Hence, we have allowed the seller to decide on a lead time, typically 1-2 business days. You can find the respective lead time alongside the product and on the check-out page.
We have hired the services of logistics partners who ensure reliable delivery. Once ready for dispatch, the products will be picked up, processed and delivered to you in 24hrs to 48hrs between 8am to 9pm on all days except Sundays and public holidays.
We make it our priority to ensure no delays in the shipments, however, certain circumstances may be beyond our reach and control. We request patience at such times. Rest assured; your wished product will make its way to you.
Issues with shipping?
If the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at hello@grannys.store mentioning your order reference number. We shall ensure a replacement and re-delivery at the earliest.
In case of delay, please email at hello@grannys.store mentioning your order number.
In the unfortunate scenario that shipment gets misplaced or gets losten route, you can initiate request for fresh delivery, issue of credit, or reimbursement.
For any other issues, feel free to write to us, we will get back to you promptly. We will be more than happy to be of any service or assistance.

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